Frequently Asked Questions
Who manages the online portal?
InterAct Lifeline can manage the technology so staff does not have to dedicate resources to portal management. InterAct will teach you how to manage the portal to give you control over the technology.
How do you protect individual information housed in the portal?
InterAct Lifeline hosts its technology and data secured in Amazon Web Services, one of the largest cloud hosting organizations in the world. A managed security services organization proactively monitors access to the platform to identify and prevent any attacks on the technology or its data. AWS maintains an end-to-end HIPAA compliant solution.
What are the key features of the portal?
Portals are an all in one solution to manage connections with clients, students, parents and others. Portals have a CRM system to manage data, record all interactions with the technology to analyze member behavior, have a messaging engine to send notifications, reminders, custom messages and newsletters to portal members, offer member management services, and provide detailed reports. Add your Zoom, Teams or BlueJeans video accounts to run group or Telehealth sessions.
How do portals receive content and education from InterAct?
Portals are connected to a "hub site" that contains all of the content and education available to a program. Programs determine which content catalogs they would like connected to the hub site and when content is added, their portals automatically receive that content. Programs can turn on "post-approval" to review content before it goes live on their site.
What happens if I'm experiencing problems with the technology?
Contact InterAct Lifeline and we will resolve the problem. Our customer service department is there to resolve issues, teach you how to use the technology and make sure you have an excellent customer experience.
Describe the mobile application.
Individuals use the mobile application to have their commitments added to a calendar, be messaged to remind them an event is coming up, and have LifeLine Connect locate them and take their picture when they check-in. The application allows clients to receive and send secure messages. The mobile application will add an overdose detection and alert system to pull heart and respiration rate data from smart watches and fitness trackers, alert others when those items indicate potential overdose and send help.
How customized is the technology for our program or college?
Programs and colleges have a unique URL for their portal and portals are branded and customized for the individual program. Programs can choose the way their home page looks, how their data is managed, the types of content the portal receives, how they message portal members and a host of other items that are custom to the program.
What does the technology cost?
We build both the education and technology into the program fees and either take a percentage of revenue for the use of the technology or charge a low subscription fee. All programs can begin using the service with little to no out of pocket cost.