Family Support Guide » Email Performance
Email Performance
Track the performance of each email to see bounces, opens, and click throughs.
Overview
The family support portal tracks all emails delivered to your audience and if they were delivered, opened, or clicked.
Key Features
Ensure that your emails are getting through, being read, and acted on.
Delivery
Email reports show all emails that were delivered and any emails that bounced so you can correct any errors.
Opens & Click Throughs
Monitor if your emails were opened and how many unique opens each individual had. See who clicked links in your email.
Manage Opt Outs
Individuals receiving emails can opt out of receiving future outreaches. See all opt outs in contact records and reports.
Email Report
Update the existing email report, create a custom report, and download the data.
Email Report
Locate the Report
Find "Reports" then "Email Report"
Update
Click the "Update" button to refresh the report with data from the past 30 days. Add a custom date range if needed.
Download
Click to download the report to a .csv file to analyze data offline.
Custom Reports
Select the Email Site Report
Find the email report and select to "save as custom".
Report Details
Add a title and description, then choose to make the report public or keep it private only to you.
Dates and Filters
Add a custom date range and select filters to narrow what the report shows.
Add Fields
Select fields from an administrative database (i.e. members) so they will appear in the report.
